The program "Golden subscriber"

Provision Conditions

If your number has been registered in the Kyivstar network for more than 4 full months and the average monthly expenditures connected with the communication services over 4 months, each number at your account automatically becomes a member of the Golden Subscriber Program.

If your personal account holds more than 1 subscriber, average monthly bill is calculated as the average sum of expenditures for all active numbers divided by the number of active numbers.

The Program has 3 levels of servicing depending on the average monthly expenditures:

Level of Servicing	Silver	Golden	Platinum
Average bill	100—399.99 hrn.	400—999.99 hrn.	Over 1000 hrn.

Please note! Golden Subscriber Program is enabled automatically and does not require any activity on your part.

Advantages for Members of the Program

The range of possibilities depends on the level of the Program: Silver, Golden or Platinum.

	Silver	Golden	Platinum
Waiting on the line at calling the help service	Priority service	Priority service	Priority service
Possible amount of communication services on credit, at choice	35%	35% or 50%	35%, 50% or 100%
Free SIM-card replacement		+	+
Free SIM-card replacement saving the number		+	+
Free Microcredit		+	+
Free temporary suspension of service provision		+	+
Free subscriber information replacement			+

Enabling and Managing

Golden Subscriber Program is enabled automatically.

Call 477*99* to get information on the Golden Subscriber Program and learn your level of servicing (calls from the Kyivstar network numbers are not rated).

Ordering communication services on credit is possible in the following ways:

• Call 477*99*.
• Enter the «My Kyivstar» self-service system.
• Send an USSD-request:

USSD-request	Action
*170*1*35#	Enable credit for communication service in the amount of 35%
*170*1*50#	Enable credit for communication service in the amount of 50%
*170*1*100#	Enable credit for communication service in the amount of 100%
*170*2#	Disable credit for communication service
*170*3#	Check the sum of the available credit for communication service

Working Peculiarities

• If your personal account holds several numbers, average bill is calculated as the average sum of expenditures for all active numbers over the previous 4 months divided by the number of active numbers at the personal account (including taxes, not including discounts).
• Program disabling at request is not provided. The program is automatically disabled for a subscriber, if his or her average account over 4 months is less than 100 hrn. The system informs the subscriber of this via SMS.
• Communication service on credit is provided under the condition that there is no debt at your personal accounts.

Tariffs are specified in hrn. including VAT. Additionally a pension tax is withheld in an amount of 7.5% from the service cost excluding VAT.

Detailed Information:

• 477*99* (calls from Kyivstar network numbers are not rated).
• 044 466 0 466 (calls from numbers of fixed—line telephony networks or other mobile communication operators — according to the existing tariffs).